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Ygbvf handles sports-bottle return requests through one written review so the ordered vessel, lid, straw path, seals, supplied components, visible condition, and requested outcome can be matched to the order record. We accept returns for both defective and non-defective products, and we accept exchanges when the requested replacement item is available.
Sports-bottle returns are assessed as complete drinkware sets. Every listed vessel, threaded lid, mouthpiece, internal straw, gasket, vent plug, handle, loop, base boot, and care card must remain together in the supplied quantity. For insulated sports-bottle orders, support review may refer to vessel capacity, mouth diameter, stainless wall construction, coating, lid thread, straw-mouthpiece mechanism, handle or loop geometry, internal straw, gasket, vent plug, base boot, supplied pieces, unused hygiene condition, and the delivered package.
RETURN WINDOW
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Requests submitted after 30 days may not be accepted unless required by applicable consumer law.
RETURN CONDITION & ELIGIBILITY
Product condition accepted for return: new only. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Because these are food-contact drink containers, an eligible non-defective return must remain unused, empty, clean, completely dry, and free from beverages, water, ice, condensation, mouth contact, odors, stains, mineral residue, soap, washing residue, scratches, dents, coating damage, straw marks, stretched seals, damaged threads, forced pivots, cut straws, or altered parts. A customer may unpack, count, visually inspect, and gently assemble the empty dry components once without filling, drinking from, or washing the bottle.
Repack an approved bottle return empty, clean, and completely dry. Remove the lid, internal straw, gasket, vent plug, and silicone boot where supplied; place small seals in a closed paper envelope; sleeve the straw without bending it; and cushion the vessel rim, lid pivots, threads, handle mounts, coating, and base edge with clean fibre padding. Keep every component immobilized in one sturdy outer carton without liquid, direct adhesive, loose metal objects, or pressure against a mouthpiece or fixed handle. After approval, we email the pre-paid label for download and printing together with assigned mailing instructions; these packing steps protect returned drinkware and do not reduce mandatory consumer rights.
RETURN PROCESS & RETURN ADDRESS
To start a return, contact us at support@ygbvf.shop. If your request is accepted, we will email you a pre-paid return shipping label as a downloadable and printable file, together with instructions confirming how and where to mail your package. Items sent back to us without first requesting a return will not be accepted.
Return method: by mail. Approved returns should be mailed to this return address: 1005 Meridian Ave, Miami Beach, FL 33139, United States.
In the first email, identify the SKU and exact bottle format. State whether the request concerns usable capacity, vessel dimensions, mouth or threads, coating, lid, flip or folding mouthpiece, carry loop, lid handle, fixed side handle, internal straw, gasket, vent plug, base boot, visible delivery damage, or a missing supplied component. Clear photographs of the empty dry bottle and parcel may assist with visible damage or an incorrect item but are not required for every return.
RETURN SHIPPING FEES
For all accepted returns, including defective, damaged, incorrect, and eligible non-defective products, the return shipping cost is covered by us. Return label method: Customer download/print. After approval, the pre-paid return shipping label is sent by email at no cost to the customer. No return label is included in the original delivery package.
RESTOCKING FEE
Restocking Fee: No restocking fee will be charged to the consumers for the return of a product.
REFUND TIMEFRAME
We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 days. Bank or card issuer posting times may vary after we submit the refund.
EXCHANGES AND CANCELLATIONS
An exchange may be requested for another available bottle format after the original complete unused set is approved for return. Capacity, vessel diameter, mouth size, lid mechanism, handle geometry, seals, boot, intended beverage use, care, price, and product net weight can differ and should be reviewed before a replacement is confirmed. Customers may request cancellation before the order has been processed or shipped.
CONTACT
For return and refund support, contact support@ygbvf.shop or +1 (256) 741-0746. Support hours: Monday-Friday: 9:00 AM - 5:00 PM (GMT+08:00) Singapore Standard Time (Singapore).